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($0.30 per call, $1 booking fee)
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Home / F.A.Q

Ticketing
General
What are your current ticket prices?
Why am I charged a booking fee?
How far in advance can I book my tickets?
If I booked the tickets using the Internet, when can I collect the tickets ?
Do I have to pay for a ticket for my child?
Do you have any facilities for the disabled?
I am wheelchair bound. How do I purchase tickets at your cinemas?
I have a complimentary ticket, how do I book my tickets?
Buy Tickets - Select Showtimes
What shall I do , If I can't see the session after clicking the Buy Tickets button?
What does 'No Free Passes' or 'No Free List' mean?
Buy Tickets - Select Seats
I'm having problems accessing the seating plan in the GV booking engine ?
Why can I only book a maximum of 20 tickets?
Why can't I select seats by leaving a space in between?
Why do I have to enter the code in the seating plan page?
What shall I do, if I have problems accessing your web page after clicking the submit button on the page following the seating plan?
What shall I do, if I encounter a Page Cannot Be Displayed page on the page following the seating plan?
Buy Tickets - Payment & Charges
What are the payment methods for online ticketing?
Are there any charges for booking through the website?
Why do I need to give my IC number?
I will be disclosing my credit card number. How safe is it?
Will my credit card still be charged if I do not collect the tickets?
If I have credit card dispute, what shall I do?
What shall I do, if I have a session time out problem?
What is Verified by Visa?
Buy Tickets - Check Booking
How can I check if my booking has been successful?
Gold Class Ticket Price Increase
What ticket prices are being increased?
Why are the prices being increased? Especially so now, when the current economic climate is gloomy?
Which halls will be affected?
When will the increase take effect?
Will food and beverage pricing on the Gold Class menus be increased as well?
How do you expect this price increase to impact the business?
Where does the $28 / $36 for a Gold Class ticket go towards?
Why is there differentiated pricing for weekdays and weekends?

GV Movie Club Movie Reviewer
Why come up with the privilege of the GV Movie Reviewer for members?
How do I upload photos, select a user name, rate movies and post movie reviews?
I am not a GV Movie Club member, am I able to read and/or write movie reviews?
Why is there a rating for the movie but no movie review posted?
WWhy is there no rating and no reviews posted for some movies?
I do not agree and/or find a post inappropriate. What can I do?

Digital Cinema
What exactly is Digital Cinema?
Is Digital really better than Film?
How does DLP Cinema technology work?

GV Collect
What is GV Collect?
Where do I find GV Collect on AXS Station?
Do I need to pay extra charges for GV Collect?
Do I need to go to the box office if I use GV Collect?
Where can I use GV Collect?
How do I use GV Collect on AXS Stations?
What happens if I forget my Confirmation ID?
Can I retrieve my movie tickets via my credit card?
What happens if I forget my credit card?
What if I forget both my credit card and my Confirmation ID but just have my NIRC/mobile phone number with me?
What happens if I get an error after typing in my Confirmation ID?
When can I start collecting my tickets?
What is this all-in-one ticket from AXS Stations?
Where can I find an AXS Station?

General
What do the different film classifications mean? (G, PG, NC16, M18 and R21)
Are all the films screenings in GV subtitled?
What are the GV House Rules?
I can't find a FAQ to answer my questions, what can I do?
Recruitment
Contact Us

 

What ticket prices are being increased?
Only the Gold Class ticket prices are being increased. The prices for standard tickets remain unchanged.
Why are the prices being increased? Especially so now, when the current economic climate is gloomy?
Admittedly there is no ideal time to undertake a price increase. Having kept prices the same for 9 years, since we introduced the concept of the Gold Class to Singapore, we have had to yield to increasing costs. We seek that the understanding of our Gold Class patrons for the need of a price increase, having kept it the same, for the last nine years.
Which halls will be affected?
The two Gold Class locations will be affected by the price increase. GV Vivo City has three Gold Class halls. While GV Grand has one Gold Class hall that will reflect the new pricing.
When will the increase take effect?
The adjustment in price will be effective 30th of October 2008.
Will food and beverage pricing on the Gold Class menus be increased as well?
There is currently no change to the pricing of items from our Gold Class menu. We will regularly change the food offering on the menu. We will continually try to keep our food and beverage options updated for our Gold Class patrons. Our wine list continues to be popular with our Gold Class patrons. We will continue to offer special menus for specific movie titles release in the Gold Class. The special menu offerings are also very popular with our regular Gold Class patrons.
How do you expect this price increase to impact the business?
We expect that our Gold Class patrons will need some time to become aware of the new pricing. We also envisage that they will be understanding to the price increase, being mindful that we have not changed it for the last 9 years. Essentially, the 12% increase to $28.00, equates to a 1.3% increase over the last 9 years. We have avoided as far as possible to increase ticket prices on a regular basis.
Where does the $28 / $36 for a Gold Class ticket go towards?
Essentially, 7% of the ticket cost accounts for the GST. Film hire is a huge component of cost, amounting to close to 50% of the total ticket price The balance cost goes towards operating costs (labour cost, utilities, rental of premises, maintenance and upkeep of equipment and premises) and profit before tax.
Why is there differentiated pricing for weekdays and weekends?
Differentiated pricing was introduced to help boost ticket sales for weekdays .
Why come up with the privilege of the GV Movie Reviewer for members?
Being the leading cinema exhibitor, we want to engage our members and provide a platform for them to share their views on movies they have watched.
How do I upload photos, select a user name, rate movies and post movie reviews?
You just need to be a GV Movie Club member. Membership is free! Join here
I am not a GV Movie Club member, am I able to read and/or write movie reviews?
Yes, you will be able to read the movie reviews however only GV Movie Club members will be able to post movie reviews.
Why is there a rating for the movie but no movie review posted?
GV Movie Club Reviewers may choose to rate the movie they have watched but not post a review.
Why is there no rating and no reviews posted for some movies?
GV Movie Club Reviewers may not have watched or had the chance to post their reviews yet.
I do not agree and/or find a post inappropriate. What can I do?
GV hopes all movie reviews are objective and do not give away spoilers. Only if you find a post offensive should you click "Report this' and follow the instructions to submit a report for us to investigate the contents of the post.
What exactly is Digital Cinema?
Digital cinema encompasses every aspect of the movie making process, from production and post-production to distribution and projection.

While digital cameras are nothing new, and post-production houses have been using digital equipment to edit and master movies and animation for some time, the all-digital distribution and projection of movies has only recently arrived to complete the chain.

A digitally produced or digitally converted movie can be distributed to theatres via satellite, physical media, or fiber optic networks. The digitized movie is stored by a computer/server which "serves" it to a digital projector for each screening of the movie. Projectors based on DLP CinemaT technology are currently installed in over 200 theatres worldwide-and remain the first and only commercially available digital cinema projectors.

The DLPT Advantage: At the Movies

Ultimate color: Experience a range of up to 35 trillion colors.

Total clarity
With a picture this sharp, you see exactly what the director had in mind.

Opening night forever Get a perfect screening every time-say goodbye to scratches, fading and flutter.
Is Digital really better than Film?
For millions of movie goers worldwide and leading directors including George Lucas and Steven Soderbergh, the answer is an unqualified "yes."

When you see a movie digitally, you see that movie the way its creators intended you to see it: with incredible clarity and detail. In a range of up to 35 trillion colors. And whether you're catching that movie on opening night or months after, it will always look its best, because digital movies are immune to the scratches, fading, pops and jitter that film is prone to with repeated screenings.

That's why directors love digital cinema: it ensures that their creation will be reproduced with total fidelity at every screening.

Since 1999, DLP CinemaT has projected over 200,000 shows to more than 20 million people worldwide. The results have been overwhelmingly positive: 85 percent of viewers described the image quality they experienced as "excellent," and no fewer than 80 percent of audiences decided that, given the choice, they would prefer to see a movie digitally rather than on film.
How does DLP Cinema technology work?
1. A digital projector based on DLP CinemaT technology transfers the digitized image file onto three optical semiconductors known as Digital Micromirror Devices, or DMDs. Each of these chips is dedicated to one primary color-red, green, or blue. A DMD chip contains a rectangular array of over one million microscopic mirrors.

2. Light from the projector's lamp is reflected off the mirrors and is combined in different proportions of red, green and blue, as controlled by the image file, to create an array of different colored pixels that make up the projected image. Think of the DMD mirrors as the colored cards held up by an audience in a sports arena to create a giant image. Each person holds up a single colored card, yet when combined, these thousands of cards create a picture. If the card colors are changed, the picture changes too.

3. The DMD mirrors tilt either toward or away from the light source thousands of times per second to reflect the movie onto the screen. These images are sequentially projected onto the screen, recreating the movie in front of you with perfect clarity and a range of more than 35 trillion colors.

Source : http://www.dlp.com/dlp_cinema/dlp_cinema_digital_cinema_101.asp?bhcp=1

GOLDEN VILLAGE is in partnership with Christie Projectors which provided the CP2000 digital projector and XDC (EVS Group) which provided the server to bring you the digital format of STAR WARS EPISODE III.

About Christie
Christie is a leader in visual solutions for world-class organizations, offering diverse applications for business, entertainment, and industry. A leading innovator in film projection since 1929 and a pioneer in projection systems since 1979, Christie has established a global reputation as a total service provider and the world's single source manufacturer of a variety of display technologies and solutions. Christie offers comprehensive solutions for cinema, large audience venues, control rooms, business presentations, training facilities, 3D and Virtual Reality, simulation and education as well as industrial and government environments. Christie solutions are used in over 75,000 locations worldwide, including more than 10,000 projectors and displays networked with ChristieNETTM networking devices.

For more information, visit www.christiedigital.com

About XDC
With almost 40 people based in Liege (Belgian HQ), XDC is a new member company of EVS Group (www.evs-global.com). The Group has around 150 staff worldwide with major offices in Hong Kong and New-York. Along with assuming and expanding the international sales of CineStoreT digital cinema servers and all related activities, XDC is launching the first pan-European digital cinema network for distribution and projection. Today, XDC is able to demonstrate success in over 100 locations around the world. Thereby, it has been able to assemble unique expertise and references in the digital cinema sector. Major names in the cinema industry, from Brazil to Japan have already lauded our knowledge, ability and services. The Asia-Pacific area is an object of particular attention coordinated by EVS's Hong Kong office, which is charged with customer acquisition and after-sales-services for XDC. More info at www.xdcinema.com.

FACTS & FIGURES : Ø 5 YEARS TRACK RECORD IN DIGITAL CINEMA Ø 100+ WORLD WIDE LOCATIONS Ø 100+ MOVIES IN EVS-XDC FORMAT Ø 1000 M² FOR THE BELGIUM HQ WITH 40 FULL TIME EMPLOYEES

What is GV Collect?
GV Collect is a self-service application on AXS Station for customers to collect their GV movie tickets booked via website, telephone or WAP. Confirmation ID and NRIC/mobile number needed for the actual Credit Card for the Credit Card Payment, which was used, for the booking, is required. Movie tickets will then be printed out on the spot.
Where do I find GV Collect on AXS Station?
Simply select Ticketing, followed by GV Collect, and follow the instructions displayed on the screen.
Do I need to pay extra charges for GV Collect?
Besides the usual booking fee, you DO NOT need to pay extra charges for GV Collect, however: -

If you booked through telephone or WAP, and did not make any payment for the movie tickets yet, you need to make payment on the AXS Station.

If you booked through telephone or Internet, and have made payment via credit card, payment will not be required.

Do I need to go to the box office if I use GV Collect?
You do not have to go to the box office for ticket collection and payment, with the ticket printout from AXS Station, you can proceed to the cinema directly.
Where can I use GV Collect?
You can access GV Collect on any on the 185 AXS Stations islandwide anytime of the day. There is also an AXS Station located in every GV cinema location.
How do I use GV Collect on AXS Stations?
For Credit Card payment you need to bring your actual physical credit card to retrieve your tickets.
What happens if I forget my Confirmation ID?
Please proceed to the cinema Box Office.
Can I retrieve my movie tickets via my credit card?
After selecting the CREDIT CARD option on the main menu, just slot in the same credit card that was used for the transaction over the phone or internet and your booking details will appear on the screen.
What happens if I forget my credit card?
Please proceed to the cinema Box Office to retrieve your movie tickets.
What if I forget both my credit card and my Confirmation ID but just have my NIRC/mobile phone number with me?
Please proceed to the cinema box office, which our box office staffs will assist you.
What happens if I get an error after typing in my Confirmation ID?
This could be due to any of the following reasons :

1. Your Confirmation ID is wrong
2. There is a system error
3. Your booked but unpaid tickets have been released due to not collecting the tickets 30 mins before show time.

Please proceed to the cinema Box Office.
When can I start collecting my tickets?
You can collect your movie tickets from any AXS Station anytime after the transaction has been made via internet, phone or WAP.
What is this all-in-one ticket from AXS Stations?
The new all-in-one ticket is a receipt cum ticket printed out from AXS Station, information of total number of tickets purchased, seat allocated will be displayed on the ticket and transaction details (only for NETS) will be printed on a single sheet. Please note that tickets purchase from AXS Station cannot be split.
What are your current ticket prices ?
Cinema Type
Days
Before 5pm
After 5pm
Sneaks/
Seasonal Sneaks*
Regular Cinema Halls Monday $7.50 $8.50/
$10.00
Tuesday
Wednesday
Thursday $7.50/ $8.50 (First week title) $8.50
Friday $8.50 $10.00 $10.00
Saturday $10.00
Sunday
Eve of Public
Holiday
$8.50
Mon-Fri
$10.00
$10.00
Sat-Sun
Public Holiday $10.00
Cinema Europa All Days $10.00
Students $8.00
Mon-Fri except Eve of/and Public Holiday
Gold Class Mon-Thu $28.00
Fri-Sun, Public
Holiday and Eve
of Public Holiday/ Seasonal Sneaks
$36.00
3D Film Mon-Thu $11.00
Fri-Sun, Public
Holiday and Eve
of Public Holiday/ Seasonal Sneaks
$14.00
*Seasonal sneaks applies to the eve of/and Public Holidays, seasonal May, June, July, November and December School Holidays.
Why am I charged a booking fee?
A $1 booking fee per transaction applies to all Mainstream cinemas, Cinema Europa and Gold Class tickets purchased across all remote booking channels (Website/AXS/I-mode/WAP/Phone Booking hotline). This fee covers the administration, development and maintenance required to provide this convenient service to our customers.
What are the payment methods for online ticketing?
Tickets can be bought using payment mode - credit card (Visa and Mastercard).
I'm having problems accessing the seating plan in the GV booking engine ?
If you are using IE6, try to set your security settings from 'Medium' to 'Medium-low'. Go to 'Tools', 'Internet options', 'Security' and set the security level for the Internet Zone to 'Medium-low'.
If I booked the tickets using the Internet, when can I collect the tickets ?
You can collect your tickets at the respective/selected Gv box Office (the location that you booked) anytime before Show Time.
How far in advance can I book my tickets?

The new movie week begins every Thursday and ends the following Wednesday.

By Wednesday you should be able to book for the forthcoming week. In exceptional circumstances, such as a major release, more advanced booking is available.

Are there any charges for booking through the website?

You will be charged a booking fee of $1 for VISA and MasterCard transactions.

Why can I only book a maximum of 20 tickets?

This ceiling of ticket puchase is for security reasons in terms of credit card purchases.

Why can't I select seats by leaving a space in between?

This is because it is seating rule that we have implemented into the system which does not allow single spaces to be left in between booked seats.

Why do I have to enter the code in the seating plan page?

By entering the code you see in the box, you will help Golden Village prevent automated submission of entries. This reduces system loads and ensures better performance.

Why do I need to give my IC number?

We have added the requirement of the IC number due to security purposes. Also, the IC number is required to check and retrieve your bookings on the website and at the Box Office counter.

I will be disclosing my credit card number. How safe is it?

All booking pages on Golden Village's web site (where you provide personal information) use SSL (Secure Socket Layer) encryption. This is the most popular security standard on the Internet. SSL encrypts data transferred between you and the server and renders it unreadable to anyone who might intercept it.

Do I have to pay for a ticket for my child?

Yes. As long as your child is above the height of 90cm, they will require a ticket for admission.

I have a complimentary ticket, how do I book my tickets?

Please proceed to the Box Office to exchange your complimentary ticket/pass for a movie ticket.

Do you have any facilities for the disabled?

All our cinemas have full wheelchair accessibility.

I am wheelchair bound. How do I purchase tickets at your cinemas?

Please email us at customersvc@goldenvillage.com.sg or call our customer service officers at 6311 9162 for assistance.

How can I check if my booking has been successful?

In the "Buy Tickets" page, click on the 'Check Booking' button on the top of the screen, and you will be taken to our bookings search engine. Type in your NRIC/Passport or Credit Card number and our automated ticketing system will return any matching booking(s) it can find.

Will my credit card still be charged if I do not collect the tickets?

Yes, as long as the transaction has been made, you will be charged.

If I have credit card dispute, what shall I do?

Please email us at customersvc@goldenvillage.com.sg your details e.g. identification number, name, contact details, show date, show time and the name of the film.

What shall I do, if I have problem in accessing your web page after clicking the submit button on the page following the seating plan?

This problem occurs because Internet Explorer version 5 is unable to access secure web pages.

To work around this problem you can

1. Go to this Microsoft Website and download the Internet Explorer 5 service pack 1 or download the latest version of the Internet Explorer

Or

2. Go to Tools Menu and then click on the Internet Options. After that click on the content tab to see the options. Then click the Certificates button and then Intermediate Certification Authorities tab. Find the issued to name 'www.verisign.com/CPS Incorp.by Ref. LIABILITY LTD.(c)97 VeriSign'. Click on it to select it, then click the remove button to remove the certificate.

What shall I do, if I encounter a Page Cannot Be Displayed page on the page following the seating plan?

Go to Tools -> Internet Options. After that click on the advanced tab and scroll down to find the security settings. Check the USE SSL 3.0 option. Click the apply button and try again to booked via our gv website.

What shall I do, if I have a session time out problem?

If you are using Internet Explorer version 6, please do the following :-

Go to: Tools -> Internet Options -> Privacy .
Set your privacy settings to medium or go to edit, then key in our website www.gv.com.sg and click the allow button.

This is because our website is using cookies to store your session information to prevent the booking of a past show.

What shall I do , If I can't see the session after clicking the Buy Tickets button?

Try one of the following methods to solve the problem :

1) For Internet Explorer, please enable your Active Scripting by choosing the Internet Options -> Security -> Custom Level and scroll down for Scripting. then select the option Enable in the Active Scripting.

2) For Internet Explorer, you need to delete your temporary files. To delete your temporary files, please go to Internet Options -> Temporary Internet Files -> and then select Delete Files.

3) If you are using Internet Explorer 6, change your security settings from 'Medium' to 'Medium-low'. Go to Tools -> Internet Options -> Security and set the security level for the Internet Zone to 'Medium-low'.

Are all the films screening in GV subtitled?

No, not all films are subtitled. Please approach our Box Office for more information on which films have subtitles.

What does 'No Free Passes' or 'No Free List' mean?

This is a period that has been blocked which does not allow complimentary movie passes to be redeemed. This is indicated with an asterisks on the movie schedule page under the BUY TICKETS button. This blocked period usually lasts for about 1-3 weeks (depending on movie) from the date of release.

What do the different film classifications mean? (G, PG, NC16, M18 and R21)

General or G
Wholesome films suitable for everyone

Parental Guidance or PG
To alert parents that they may wish to check the contents of such films before watching with their children or allowing them to view on their own.

No Children under 16 or NC16
The film is unsuitable for anyone younger than 16 as there are fairly adult issues such as drug abuse which may be disturbing to younger children.

Mature 18 for persons 18 years and above or M18
No person under the age of 18 shall be admitted to the screening. These films may contain adult issues, sex or violence to a certain degree.

Restricted to persons 21 years and above or R21
The film is not suitable for anyone below the age of 21. These films may have graphic scenes of sex or violence

I can't find a FAQ to answer my questions, what can I do?

Please feel free to send us an email at customersvc@goldenvillage.com.sg

What are the GV House Rules?

Recruitment

We are always looking for talented individuals to join our team. If you love the /Booking/movies/, enjoy working with people and have bundles of enthusiasm please contact the cinema direct (addresses given on this site) for details of job vacancies. If you are interested in management positions with Golden Village, you must have at least a year's management experience gained in a leisure, retail and or hospitality environment. We also have opportunities for maintenance and projectionists, but you must possess the necessary experience and technical background. Please contact Human Resources at:

hrdept@goldenvillage.com.sg

Or write to the following address:

Golden Village Multiplex Pte Ltd.
68 Orchard Road,
#B1-10 Plaza Singapura,
Singapore 238839.

Contact Us

Contact us at :

customersvc@goldenvillage.com.sg