| What ticket prices are being increased? |
| Only the Gold Class ticket prices are being increased. The prices for standard tickets
remain unchanged. |
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| Why are the prices being increased? Especially so now, when the current economic climate is
gloomy? |
| Admittedly there is no ideal time to undertake a price increase. Having kept prices the
same for 9 years, since we introduced the concept of the Gold Class to Singapore, we
have had to yield to increasing costs. We seek that the understanding of our Gold Class
patrons for the need of a price increase, having kept it the same, for the last nine years. |
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| Which halls will be affected? |
| The two Gold Class locations will be affected by the price increase. GV Vivo City has
three Gold Class halls. While GV Grand has one Gold Class hall that will reflect the new
pricing. |
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| When will the increase take effect? |
| The adjustment in price will be effective 30th of October 2008. |
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| Will food and beverage pricing on the Gold Class menus be increased as well? |
| There is currently no change to the pricing of items from our Gold Class menu. We will
regularly change the food offering on the menu. We will continually try to keep our food
and beverage options updated for our Gold Class patrons. Our wine list continues to be
popular with our Gold Class patrons. We will continue to offer special menus for specific
movie titles release in the Gold Class. The special menu offerings are also very popular
with our regular Gold Class patrons. |
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| How do you expect this price increase to impact the business? |
| We expect that our Gold Class patrons will need some time to become aware of the new
pricing. We also envisage that they will be understanding to the price increase, being
mindful that we have not changed it for the last 9 years. Essentially, the 12% increase to
$28.00, equates to a 1.3% increase over the last 9 years. We have avoided as far as
possible to increase ticket prices on a regular basis. |
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| Where does the $28 / $36 for a Gold Class ticket go towards? |
| Essentially, 7% of the ticket cost accounts for the GST. Film hire is a huge component of
cost, amounting to close to 50% of the total ticket price The balance cost goes towards
operating costs (labour cost, utilities, rental of premises, maintenance and upkeep of
equipment and premises) and profit before tax. |
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| Why is there differentiated pricing for weekdays and weekends? |
| Differentiated pricing was introduced to help boost ticket sales for weekdays . |
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| Why come up with the privilege of the GV Movie Reviewer for members? |
| Being the leading cinema exhibitor, we want to engage our members and provide a platform for them to share their views on movies they have watched. |
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| How do I upload photos, select a user name, rate movies and post movie reviews? |
| You just need to be a GV Movie Club member. Membership is free! Join here |
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| I am not a GV Movie Club member, am I able to read and/or write movie reviews? |
| Yes, you will be able to read the movie reviews however only GV Movie Club members will be able to post movie reviews. |
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| Why is there a rating for the movie but no movie review posted? |
| GV Movie Club Reviewers may choose to rate the movie they have watched but not post a review. |
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| Why is there no rating and no reviews posted for some movies? |
| GV Movie Club Reviewers may not have watched or had the chance to post their reviews yet. |
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| I do not agree and/or find a post inappropriate. What can I do? |
| GV hopes all movie reviews are objective and do not give away spoilers. Only if you find a post offensive should you click "Report this' and follow the instructions to submit a report for us to investigate the contents of the post. |
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| What exactly is Digital Cinema? |
Digital cinema encompasses every aspect of the movie making process, from production and post-production to distribution and projection.
While digital cameras are nothing new, and post-production houses have been using digital equipment to edit and master movies and animation for some time, the all-digital distribution and projection of movies has only recently arrived to complete the chain.
A digitally produced or digitally converted movie can be distributed to theatres via satellite, physical media, or fiber optic networks. The digitized movie is stored by a computer/server which "serves" it to a digital projector for each screening of the movie. Projectors based on DLP CinemaT technology are currently installed in over 200 theatres worldwide-and remain the first and only commercially available digital cinema projectors.
The DLPT Advantage: At the Movies
Ultimate color: Experience a range of up to 35 trillion colors.
Total clarity With a picture this sharp, you see exactly what the director had in mind.
Opening night forever Get a perfect screening every time-say goodbye to scratches, fading and flutter. |
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| Is Digital really better than Film? |
For millions of movie goers worldwide and leading directors including George Lucas and Steven Soderbergh, the answer is an unqualified "yes."
When you see a movie digitally, you see that movie the way its creators intended you to see it: with incredible clarity and detail. In a range of up to 35 trillion colors. And whether you're catching that movie on opening night or months after, it will always look its best, because digital movies are immune to the scratches, fading, pops and jitter that film is prone to with repeated screenings.
That's why directors love digital cinema: it ensures that their creation will be reproduced with total fidelity at every screening.
Since 1999, DLP CinemaT has projected over 200,000 shows to more than 20 million people worldwide. The results have been overwhelmingly positive: 85 percent of viewers described the image quality they experienced as "excellent," and no fewer than 80 percent of audiences decided that, given the choice, they would prefer to see a movie digitally rather than on film. |
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| How does DLP Cinema technology work? |
1. A digital projector based on DLP CinemaT technology transfers the digitized image file onto three optical semiconductors known as Digital Micromirror Devices, or DMDs. Each of these chips is dedicated to one primary color-red, green, or blue. A DMD chip contains a rectangular array of over one million microscopic mirrors.
2. Light from the projector's lamp is reflected off the mirrors and is combined in different proportions of red, green and blue, as controlled by the image file, to create an array of different colored pixels that make up the projected image. Think of the DMD mirrors as the colored cards held up by an audience in a sports arena to create a giant image. Each person holds up a single colored card, yet when combined, these thousands of cards create a picture. If the card colors are changed, the picture changes too.
3. The DMD mirrors tilt either toward or away from the light source thousands of times per second to reflect the movie onto the screen. These images are sequentially projected onto the screen, recreating the movie in front of you with perfect clarity and a range of more than 35 trillion colors.
Source : http://www.dlp.com/dlp_cinema/dlp_cinema_digital_cinema_101.asp?bhcp=1
GOLDEN VILLAGE is in partnership with Christie Projectors which provided the CP2000 digital projector and XDC (EVS Group) which provided the server to bring you the digital format of STAR WARS EPISODE III.
About Christie
Christie is a leader in visual solutions for world-class organizations, offering diverse applications for business, entertainment, and industry. A leading innovator in film projection since 1929 and a pioneer in projection systems since 1979, Christie has established a global reputation as a total service provider and the world's single source manufacturer of a variety of display technologies and solutions. Christie offers comprehensive solutions for cinema, large audience venues, control rooms, business presentations, training facilities, 3D and Virtual Reality, simulation and education as well as industrial and government environments. Christie solutions are used in over 75,000 locations worldwide, including more than 10,000 projectors and displays networked with ChristieNETTM networking devices.
For more information, visit www.christiedigital.com
About XDC
With almost 40 people based in Liege (Belgian HQ), XDC is a new member company of EVS Group (www.evs-global.com). The Group has around 150 staff worldwide with major offices in Hong Kong and New-York. Along with assuming and expanding the international sales of CineStoreT digital cinema servers and all related activities, XDC is launching the first pan-European digital cinema network for distribution and projection. Today, XDC is able to demonstrate success in over 100 locations around the world. Thereby, it has been able to assemble unique expertise and references in the digital cinema sector. Major names in the cinema industry, from Brazil to Japan have already lauded our knowledge, ability and services. The Asia-Pacific area is an object of particular attention coordinated by EVS's Hong Kong office, which is charged with customer acquisition and after-sales-services for XDC. More info at www.xdcinema.com.
FACTS & FIGURES : Ø 5 YEARS TRACK RECORD IN DIGITAL CINEMA Ø 100+ WORLD WIDE LOCATIONS Ø 100+ MOVIES IN EVS-XDC FORMAT Ø 1000 M² FOR THE BELGIUM HQ WITH 40 FULL TIME EMPLOYEES
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| What is GV Collect? |
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GV Collect is a self-service application on AXS Station for customers to collect their GV movie tickets booked via website, telephone or WAP. Confirmation ID and NRIC/mobile number needed for the actual Credit Card for the Credit Card Payment, which was used, for the booking, is required. Movie tickets will then be printed out on the spot.
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| Where do I find GV Collect on AXS Station? |
| Simply select Ticketing,
followed by GV Collect, and follow the instructions
displayed on the screen. |
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| Do I need to pay extra charges for GV Collect? |
| Besides the usual booking
fee, you DO NOT need to pay extra charges for GV
Collect, however: -
If you booked through telephone or WAP, and did
not make any payment for the movie tickets yet,
you need to make payment on the AXS Station.
If you booked through telephone or Internet,
and have made payment via credit card, payment
will not be required.
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| Do I need to go to the box office if I use
GV Collect? |
| You do not have to go to
the box office for ticket collection and payment,
with the ticket printout from AXS Station, you can
proceed to the cinema directly. |
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| Where can I use GV Collect? |
| You can access GV Collect
on any on the 185 AXS Stations islandwide anytime
of the day. There is also an AXS Station located
in every GV cinema location. |
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| How do I use GV Collect on AXS Stations? |
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For Credit Card payment you need to bring your actual physical credit card to retrieve your tickets. |
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| What happens if I forget my Confirmation
ID? |
| Please proceed to the cinema
Box Office. |
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| Can I retrieve my movie tickets via my credit
card? |
| After selecting the CREDIT
CARD option on the main menu, just slot in the same
credit card that was used for the transaction over
the phone or internet and your booking details will
appear on the screen. |
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| What happens if I forget my credit card? |
| Please proceed to the cinema Box Office to retrieve your movie tickets. |
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| What if I forget both my credit card and
my Confirmation ID but just have my NIRC/mobile phone number
with me? |
| Please proceed to the cinema
box office, which our box office staffs will assist you. |
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| What happens if I get an error after typing
in my Confirmation ID? |
This could be due to any
of the following reasons :
1. Your Confirmation ID is wrong
2. There is a system error
3. Your booked but unpaid tickets have been released
due to not collecting the tickets 30 mins before
show time.
Please proceed to the cinema Box Office.
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| When can I start collecting my tickets? |
| You can collect your movie
tickets from any AXS Station anytime after the transaction
has been made via internet, phone or WAP. |
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| What is this all-in-one ticket from AXS
Stations? |
| The new all-in-one ticket
is a receipt cum ticket printed out from AXS Station,
information of total number of tickets purchased,
seat allocated will be displayed on the ticket and
transaction details (only for NETS) will be printed
on a single sheet. Please note that tickets purchase
from AXS Station cannot be split. |
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| What are your current ticket prices ? |
Cinema Type |
Days |
Before 5pm |
After 5pm |
Sneaks/
Seasonal
Sneaks* |
| Regular Cinema Halls |
Monday |
$7.50 |
$8.50/
$10.00 |
| Tuesday |
| Wednesday |
| Thursday |
$7.50/ $8.50 (First week title) |
$8.50 |
| Friday |
$8.50 |
$10.00 |
$10.00 |
| Saturday |
$10.00 |
| Sunday |
Eve of Public
Holiday |
$8.50
Mon-Fri |
$10.00 |
$10.00
Sat-Sun |
| Public Holiday |
$10.00 |
| Cinema Europa |
All Days |
$10.00 |
| Students |
$8.00
Mon-Fri except Eve of/and Public Holiday |
| Gold Class |
Mon-Thu |
$28.00 |
Fri-Sun, Public
Holiday and Eve
of Public Holiday/ Seasonal Sneaks |
$36.00
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| 3D Film |
Mon-Thu |
$11.00 |
Fri-Sun, Public
Holiday and Eve
of Public Holiday/ Seasonal Sneaks |
$14.00
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| *Seasonal sneaks applies to the eve of/and Public Holidays, seasonal May, June, July, November and
December School Holidays. |
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| Why am I charged a booking fee? |
| A $1 booking fee per transaction applies to all Mainstream cinemas, Cinema Europa and Gold Class tickets purchased across all remote booking channels (Website/AXS/I-mode/WAP/Phone Booking hotline). This fee covers the administration, development and maintenance required to provide this convenient service to our customers. |
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| What are the payment methods for online ticketing? |
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Tickets can be bought using payment mode - credit card (Visa and Mastercard).
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| I'm having problems accessing
the seating plan in the GV booking engine ? |
| If you are using IE6, try
to set your security settings from 'Medium' to 'Medium-low'.
Go to 'Tools', 'Internet options', 'Security' and
set the security level for the Internet Zone to
'Medium-low'. |
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| If I booked the tickets using
the Internet, when can I collect the tickets ? |
| You can collect your tickets
at the respective/selected Gv box Office (the location
that you booked) anytime before Show Time. |
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| How far in advance can I book my tickets? |
The new movie week
begins every Thursday and ends the following Wednesday.
By Wednesday you should be able to book for the
forthcoming week. In exceptional circumstances,
such as a major release, more advanced booking
is available. |
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| Are there any charges for booking through
the website? |
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You will be charged
a booking fee of $1 for VISA and MasterCard transactions.
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| Why can I only book a maximum of 20 tickets? |
This ceiling of ticket
puchase is for security reasons in terms of credit
card purchases. |
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| Why can't I select seats by leaving a space
in between? |
This is because it
is seating rule that we have implemented into
the system which does not allow single spaces
to be left in between booked seats. |
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| Why do I have to enter the code in the seating plan page? |
By entering the code you see in the box, you will help Golden Village
prevent automated submission of entries. This reduces system loads and
ensures better performance. |
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| Why do I need to give my IC number? |
We have added the requirement of the IC number due to security purposes.
Also, the IC number is required to check and retrieve your bookings on the
website and at the Box Office counter. |
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| I will be disclosing my credit card number.
How safe is it? |
All booking pages on
Golden Village's web site (where you provide personal
information) use SSL (Secure Socket Layer) encryption.
This is the most popular security standard on
the Internet. SSL encrypts data transferred between
you and the server and renders it unreadable to
anyone who might intercept it. |
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| Do I have to pay for a ticket for my child? |
Yes. As long as your
child is above the height of 90cm, they will require
a ticket for admission. |
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| I have a complimentary ticket, how do I
book my tickets? |
Please proceed to the
Box Office to exchange your complimentary ticket/pass
for a movie ticket. |
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| Do you have any facilities for the disabled? |
All our cinemas have
full wheelchair accessibility. |
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| I am wheelchair bound. How do I purchase tickets at your cinemas? |
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| How can I check if my booking has been successful? |
In the "Buy Tickets"
page, click on the 'Check Booking' button on the
top of the screen, and you will be taken to our
bookings search engine. Type in your NRIC/Passport
or Credit Card number and our automated ticketing
system will return any matching booking(s) it
can find. |
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| Will my credit card still be charged if
I do not collect the tickets? |
Yes, as long as the
transaction has been made, you will be charged. |
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| If I have credit card dispute, what shall
I do? |
Please email us at customersvc@goldenvillage.com.sg your details e.g. identification number, name,
contact details, show date, show time and the
name of the film. |
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| What shall I do, if I have problem in accessing
your web page after clicking the submit button on the page following
the seating plan? |
This problem occurs
because Internet Explorer version 5 is unable
to access secure web pages.
To work around this problem you can
1. Go to this Microsoft
Website and download the Internet Explorer
5 service pack 1 or download the latest version
of the Internet Explorer
Or
2. Go to Tools Menu and then click on the Internet
Options. After that click on the content tab to
see the options. Then click the Certificates button
and then Intermediate Certification Authorities
tab. Find the issued to name 'www.verisign.com/CPS
Incorp.by Ref. LIABILITY LTD.(c)97 VeriSign'.
Click on it to select it, then click the remove
button to remove the certificate.
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| What shall I do, if I encounter a Page Cannot
Be Displayed page on the page following the seating plan? |
Go to Tools -> Internet
Options. After that click on the advanced tab
and scroll down to find the security settings.
Check the USE SSL 3.0 option. Click the apply
button and try again to booked via our gv website.
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| What shall I do, if I have a session time
out problem? |
If you are using Internet
Explorer version 6, please do the following :-
Go to: Tools -> Internet Options -> Privacy
.
Set your privacy settings to medium or go to edit,
then key in our website www.gv.com.sg and click the allow button.
This is because our website is using cookies
to store your session information to prevent the
booking of a past show.
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| What shall I do , If I can't see the session after clicking the Buy Tickets button? |
Try one of the following methods to solve the problem :
1) For Internet Explorer, please enable your Active Scripting by choosing the Internet Options -> Security -> Custom Level and scroll
down for Scripting. then select the option Enable in the Active Scripting.
2) For Internet Explorer, you need to delete your temporary files. To delete your temporary files, please go to Internet Options -> Temporary Internet Files -> and then select Delete Files.
3) If you are using Internet Explorer 6, change your security settings from 'Medium' to 'Medium-low'. Go to Tools -> Internet Options -> Security and set the security level for the Internet Zone to 'Medium-low'. |
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| Are all the films screening in GV subtitled? |
No, not all films are
subtitled. Please approach our Box Office for
more information on which films have subtitles. |
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| What does 'No Free Passes' or 'No Free List' mean? |
This is a period that has been blocked which does not allow complimentary movie passes to be redeemed. This is indicated with an asterisks on the movie schedule page under the BUY TICKETS button. This blocked period usually lasts for about 1-3 weeks (depending on movie) from the date of release. |
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| What do the different film classifications
mean? (G, PG, NC16, M18 and R21) |
General or G
Wholesome films suitable for everyone
Parental Guidance or PG
To alert parents that they may wish to check the
contents of such films before watching with their
children or allowing them to view on their own.
No Children under 16 or NC16
The film is unsuitable for anyone younger than
16 as there are fairly adult issues such as drug
abuse which may be disturbing to younger children.
Mature 18 for persons 18 years and above or M18
No person under the age of 18 shall be admitted
to the screening. These films may contain adult
issues, sex or violence to a certain degree.
Restricted to persons 21 years and above or R21
The film is not suitable for anyone below the
age of 21. These films may have graphic scenes
of sex or violence
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| I can't find a FAQ to answer my questions,
what can I do? |
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| What are the GV House Rules? |
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| Recruitment |
We are always looking
for talented individuals to join our team. If
you love the /Booking/movies/, enjoy working with
people and have bundles of enthusiasm please contact
the cinema direct (addresses given on this site)
for details of job vacancies. If you are interested
in management positions with Golden Village, you
must have at least a year's management experience
gained in a leisure, retail and or hospitality
environment. We also have opportunities for maintenance
and projectionists, but you must possess the necessary
experience and technical background. Please contact
Human Resources at:
hrdept@goldenvillage.com.sg
Or write to the following address:
Golden Village Multiplex Pte Ltd.
68 Orchard Road,
#B1-10 Plaza Singapura,
Singapore 238839. |
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| Contact Us |
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