Home / F.A.Q

Ticketing
General
What are your current ticket prices?
Why are ticket prices revised?
What is a "premium priced" film or product?
Why am I charged a booking fee for online channels?
How far in advance can I book my tickets?
If I booked the tickets using the Internet, when can I collect the tickets ?
Do I have to pay for a ticket for my child?
Do you have any facilities for the disabled?
I am wheelchair bound. How do I purchase tickets at your cinemas?
I have a complimentary ticket, how do I book my tickets?
Can I purchase movie tickets to any GV Cinemas from GV Box Office?
How else will I be able to make bookings for other locations?
Will I be able to make phone reservations using my Gold Class vouchers?
Buy Tickets - Select Showtimes
What shall I do if I can't see the session after clicking the Buy Tickets button?
What does 'No Free Passes' or 'No Free List' mean?
Buy Tickets - Select Seats
What shall I do if I'm having problems accessing the seating plan in the GV booking engine?
Why can I only book a maximum of 20 tickets?
Why can't I select seats by leaving a space in between?
What shall I do, if I have problems accessing your web page after clicking the submit button on the page following the seating plan?
Buy Tickets - Payment & Charges
What are the payment methods for online ticketing?
Why do I need to give my NRIC number?
I will be disclosing my credit card number. How safe is it?
Will my credit card still be charged if I do not collect the tickets?
If I have credit card dispute, what shall I do?
What shall I do, if I have a session time out problem?
What is Verified by Visa?
Buy Tickets - Check Booking
How can I check if my booking has been successful?

D-BOX
What is D-BOX?

Quick Tix™
What is Quick Tix™?
How does Quick Tix™ work?
Do I need to collect my tickets at the box office?
Does Quick Tix™ apply to all movie tickets?
What if my confirmation email does not display the embedded QR Code for my Quick Tix™?
How will I know if my confirmation email has a Quick Tix™?
How many Quick Tix™ will I receive for every ticket purchase?
What happens if I do not receive my Quick Tix™ after my online booking?
What happens if I lose my Quick Tix™ ?
Do I need to print out my Quick Tix™ ?
Where can I print out my Quick Tix™ ?
If I make more than one ticket purchase, do I need to wait for everyone before scanning the QR code to enter?

Gold Class Ticket Price
Where does the $29 / $39 for a Gold Class ticket go towards?
Why is there differentiated pricing for weekdays and weekends?

GV Movie Club Movie Reviewer
Why come up with the privilege of the GV Movie Reviewer for members?
How do I upload photos, select a user name, rate movies and post movie reviews?
I am not a GV Movie Club member, am I able to read and/or write movie reviews?
Why is there a rating for the movie but no movie review posted?
Why is there no rating and no reviews posted for some movies?
I do not agree and/or find a post inappropriate. What can I do?

Digital
What exactly is Digital Cinema?
Is Digital really better than Film?
How does DLP Cinema technology work?
What is GVmax® Dolby® Atmos™?

GV Collect
What is GV Collect?
Where do I find GV Collect on AXS Station?
Do I need to pay extra charges for GV Collect?
Do I need to go to the box office if I use GV Collect?
Where can I use GV Collect?
What happens if I forget my Confirmation ID?
Can I retrieve my movie tickets via my credit card?
What if I forget both my credit card and my Confirmation ID but just have my NRIC/mobile phone number with me?
What happens if I get an error after typing in my Confirmation ID?
When can I start collecting my tickets?
What is this all-in-one ticket from AXS Stations?
Where can I find an AXS Station?

General
What do the different film classifications mean? (G, PG, PG13, NC16, M18 and R21)
Are all the films screenings in GV subtitled?
What are the GV House Rules?
I can't find a FAQ to answer my questions, what can I do?
Recruitment
Contact Us

 

What are your current ticket prices ?
  3D FILMS 2D FILMS
 
Monday to Thursday
Friday to Sunday, Eve & Public Holiday or Sneaks
Monday to Thursday
Friday & Eve of Public Holiday (Monday - Friday)
Saturday, Sunday & Public Holiday
Standard Cinemas $11.00 $14.00

$8.50


$9.50
(First Week Titles/ Sneaks)
$9.50
(Before 6pm)

$12.50
(After 6pm)
$12.50
GVmax Dolby Atmos $13.00 $16.00 $10.50


$11.50
(First Week Titles/ Sneaks)
$11.50
(Before 6pm)

$14.50
(After 6pm)
$14.50
D-BOX $14.00 $20.00 $11.50


$12.50
(First Week Titles/ Sneaks)
$15.50
(Before 6pm)

$18.50
(After 6pm)
$18.50
*Senior Citizens at $4.50 Only for weekdays before 6.00pm, Mon to Fri (except Sneaks, eve of/and Public Holidays). Not valid for Gold Class, Premium Priced Programmes, Group Screenings, Film Marathons, Film Festivals, Premieres, Movie Packages & 3D Films.


 
Monday to Thursday
Friday to Sunday, Eve of Public Holiday,
Public Holiday & Sneaks
Gemini
(per pair)
$24.00
(Before 6pm)

$28.00
(After 6pm)
$36.00
Gold Class $29.00

$39.00
(First Week Titles/ Sneaks)
$39.00
Why are ticket prices revised?
Over the past years, we have been able to hold off ticket price revisions in our continuous efforts to increase operating efficiencies and enhance our patrons' movie-going experience. However, it has proven to be challenging in offsetting recent inflationary costs in overheads such as rent, utilities, film hire and staff hires.

Golden Village remains committed to offering superior value to our patrons. We will continue to offer discounts for GV Movie Club members, students, senior citizens and families with young children at off-peak periods. In addition to the many credit card promotions available at our cinemas such as DBS/POSB, HSBC, VISA, ANZ, our signature pro-family initiatives such as Kids Flix on Saturday mornings and Mums & Babies on Monday mornings will continue.

For more information of our current offerings, please visit: http://www.gv.com.sg/promotions.jsp
What is a "premium priced" film or product?
Premium-priced products are Gold Class, films playing in Dolby Atmos sound, Gemini at GV City Square & GV Grand, D-BOX at GV Bishan, concert films, special premieres and as otherwise stated in our T&Cs.
Why am I charged a booking fee for online channels?
Effective 16 May 2013, the booking fee for tickets purchased across all remote channels (gv.com.sg, iGV, AXS & Facebook GV Movie Ticket Booking App) is $1.50 per transaction for traditional cinemas and $2.50 per transaction for Gold Class cinemas. This fee covers the administration, development and maintenance required to provide this convenient service to our patrons.
How far in advance can I book my tickets?

A cinema week is from Thursday to Wednesday. To better meet the needs of our patrons, please refer to our Programming schedule:

Thursday to Friday sessions (released on Wednesday after 12pm) / Saturday to Wednesday sessions (released on Friday after 12pm)

Sessions for Gold Class are released every Tuesday after 12pm for the full cinema week.

From time to time, we may release Advance Sales for selected blockbuster titles 1 to 3 weeks before opening date.

If I booked the tickets using the Internet, when can I collect the tickets?
You can collect your tickets at the respective/selected GV box Office (the location that you booked) anytime before Show Time.
Do I have to pay for a ticket for my child?

Yes. As long as your child is above the height of 90cm, they will require a ticket for admission.

Do you have any facilities for the disabled?

All our cinemas have full wheelchair accessibility.

I am wheelchair bound. How do I purchase tickets at your cinemas?

Please email us at customersvc@goldenvillage.com.sg or call our customer service officers at 6653 8100 for assistance.

I have a complimentary ticket, how do I book my tickets?

Please proceed to the Box Office to exchange your complimentary ticket/pass for a movie ticket.

Can I purchase movie tickets to any GV Cinemas from GV Box Office?

We have upgraded our Box Office System and cross-locations ticket sale has resumed effective 15 April 2013. You can now purchase movie tickets to any GV cinemas across 11 locations. Gold Class tickets can be purchased at the Gold Class lounge at GV Katong, GV VivoCity and GV Grand.

How else will I be able to make bookings for other locations?

You will be able to make bookings for all locations via our official website www.gv.com.sg or our mobile phone app iGV on iphones and android. Alternatively, you can purchase tickets from AXS stations located near our cinemas or from over 830 AXS stations located islandwide.

Will I be able to make phone reservations using my Gold Class vouchers?

Our Gold Class Concierge Service will assist with Gold Class bookings. A service charge of $10.00 will be applicable for all confirmed bookings.

What shall I do if I can't see the session after clicking the Buy Tickets button?

Try one of the following methods to solve the problem :

1) For Internet Explorer, please enable your Active Scripting by choosing the Internet Options -> Security -> Custom Level and scroll down for Scripting. then select the option Enable in the Active Scripting.

2) For Internet Explorer, you need to delete your temporary files. To delete your temporary files, please go to Internet Options -> Temporary Internet Files -> and then select Delete Files.

3) If you are using Internet Explorer 9, change your security settings from 'Medium' to 'Medium-low'. Go to Tools -> Internet Options -> Security and set the security level for the Internet Zone to 'Medium-low'.

What does 'No Free Passes' or 'No Free List' mean?

This is a period that has been blocked which does not allow complimentary movie passes to be redeemed. This is indicated with an asterisk (*) on the movie schedule page under the BUY TICKETS button. This blocked period usually lasts for about 1-3 weeks (depending on movie) from the date of release.

What shall I do if I'm having problems accessing the seating plan in the GV booking engine?
If you are using Internet Explorer 9, try to set your security settings from 'Medium' to 'Medium-low'. Go to 'Tools', 'Internet options', 'Security' and set the security level for the Internet Zone to 'Medium-low'.
Why can I only book a maximum of 20 tickets?

This cap of ticket purchase is for security reasons in terms of credit card purchases.

Why can't I select seats by leaving a space in between?

This is because it is a seating rule that we have implemented into the system which does not allow single spaces to be left in between booked seats.

What shall I do, if I have problem in accessing your web page after clicking the submit button on the page following the seating plan?

Go to Tools -> Internet Options. After that click on the advanced tab and scroll down to find the security settings. Check the USE SSL 3.0 option. Click the apply button and try again to book via our GV website.

What are the payment methods for online ticketing?
Tickets can be bought using payment mode - credit card (Visa and Mastercard).
Why do I need to give my NRIC number?

We have added the requirement of the IC number due to security purposes. Also, the IC number is required to check and retrieve your bookings on the website and at the Box Office counter.

I will be disclosing my credit card number. How safe is it?

All booking pages on Golden Village's website (where you provide personal information) use SSL (Secure Socket Layer) encryption. This is the most popular security standard on the Internet. SSL encrypts data transferred between you and the server and renders it unreadable to anyone who might intercept it.

Will my credit card still be charged if I do not collect the tickets?

Yes, as long as the transaction has been made, you will be charged.

If I have a credit card dispute, what shall I do?

Please email us at customersvc@goldenvillage.com.sg your details: e.g. identification number, name, contact details, show date, show time and the name of the film.

What shall I do if I have a session time-out problem?

If you are using Internet Explorer 9, please do the following:-

Go to: Tools -> Internet Options -> Privacy .
Set your privacy settings to medium or go to edit, then key in our website www.gv.com.sg and click the allow button.

This is because our website is using cookies to store your session information to prevent the booking of a past show.

What is Verified by Visa?

https://usa.visa.com/personal/security/vbv/index.jsp

How can I check if my booking has been successful?

In the "Buy Tickets" page, click on the 'Check Booking' button on the top of the screen, and you will be taken to our bookings search engine. Type in your NRIC/Passport or Credit Card number and our automated ticketing system will return any matching booking(s) it can find.

What is D-BOX?
D-BOX motion systems add a new dimension to movie viewing. The use of motion effects which are perfectly synchronized with the on-screen action, provide moviegoers an unparalleled realistic immersive experience. D-BOX seats deliver movements that range from subtle to intense and complete the movie going experience.
What is Quick Tix™?
Quick Tix™ is an e-movie ticket that will be sent to you when you book movie tickets online either via the Golden Village website (www.gv.com.sg) or via the iGV app.
How does Quick Tix™ work?
(i) Upon online booking, a confirmation email will be sent to you with an embedded QR Code

(ii) With the QR-Code, you can proceed directly to the to the usher point, scan in the QR code and proceed for entry to the auditorium
Do I need to collect my tickets at the box office?
No collection of tickets at the box office will be required as the ticket have been sent directly to your email address.
Does Quick Tix™ apply to all movie tickets?
Quick Tix™ is applicable to all movie tickets, as long as purchase is made via the Golden Village website and iGV; this excludes prepaid movie tickets.
What if my confirmation email does not display the embedded QR Code for my Quick Tix™?
The same QR Code will also be displayed on a separate attachment that will be included in all confirmation email.
How will I know if my confirmation email has a Quick Tix™?
It will be clearly indicated in the confirmation email, with a Quick Tix™ logo and embedded QR Code attached alongside.
How many Quick Tix™ will I receive for every ticket purchase?
Only one Quick Tix™ will be issued per transaction, regardless of number of tickets purchased in one transaction.
What happens if I do not receive my Quick Tix™ after my online booking?
Please proceed online to check your booking; you may request to view Quick Tix™ or request for the confirmation email to be sent to you again.
What happens if I lose my Quick Tix™?
You may proceed online and request for the confirmation email to be sent to you again.
Do I need to print out my Quick Tix™?
No printing is required as Quick Tix™ can be scanned using any smart phone, including mobile devices like iPads.
Where can I print out my Quick Tix™?
Printing of Quick Tix™ is not necessary as the QR Code can be scanned using any smart phone, including mobile devices like iPads.
If I make more than one ticket purchase, do I need to wait for everyone before scanning the QR code to enter?
No, you do not have to wait for everyone to be present; simply forward the confirmation email with the embedded QR Code to your respective friends.
Where does the $29 / $39 for a Gold Class ticket go towards?
Essentially, 7% of the ticket cost accounts for the GST. Film hire is a huge component of cost, amounting to close to 50% of the total ticket price. The balance cost goes towards operating costs (labour cost, utilities, rental of premises, maintenance and upkeep of equipment and premises) and profit before tax.
Why is there differentiated pricing for weekdays and weekends?
Differentiated pricing was introduced to encourage more movie-goers to watch movies on weekdays.
Why come up with the privilege of the GV Movie Reviewer for members?
Being the leading cinema exhibitor, we want to engage our members and provide a platform for them to share their views on movies they have watched.
How do I upload photos, select a user name, rate movies and post movie reviews?
You just need to be a GV Movie Club member. Membership is free! Sign up now.
I am not a GV Movie Club member, am I able to read and/or write movie reviews?
Yes, you will be able to read the movie reviews however only GV Movie Club members will be able to post movie reviews.
Why is there a rating for the movie but no movie review posted?
GV Movie Club Reviewers may choose to rate the movie they have watched but not post a review.
Why is there no rating and no reviews posted for some movies?
GV Movie Club Reviewers may not have watched or had the chance to post their reviews yet.
I do not agree and/or find a post inappropriate. What can I do?
GV hopes all movie reviews are objective and do not give away spoilers. Only if you find a post offensive should you click "Report this' and follow the instructions to submit a report for us to investigate the contents of the post.
What exactly is Digital Cinema?
Digital cinema encompasses every aspect of the movie making process, from production and post-production to distribution and projection.

While digital cameras are nothing new, and post-production houses have been using digital equipment to edit and master movies and animation for some time, the all-digital distribution and projection of movies has only recently arrived to complete the chain.

A digitally produced or digitally converted movie can be distributed to theatres via satellite, physical media, or fiber optic networks. The digitized movie is stored by a computer/server which "serves" it to a digital projector for each screening of the movie. Projectors based on DLP CinemaT technology are currently installed in over 200 theatres worldwide-and remain the first and only commercially available digital cinema projectors.

The DLPT Advantage: At the Movies

Ultimate colour: Experience a range of up to 35 trillion colors.

Total clarity:
With a picture this sharp, you see exactly what the director had in mind.

Opening night forever: Get a perfect screening every time-say goodbye to scratches, fading and flutter.
Is Digital really better than Film?
For millions of movie goers worldwide and leading directors including George Lucas and Steven Soderbergh, the answer is an unqualified "yes."

When you see a movie digitally, you see that movie the way its creators intended you to see it: with incredible clarity and detail. In a range of up to 35 trillion colors. And whether you're catching that movie on opening night or months after, it will always look its best, because digital movies are immune to the scratches, fading, pops and jitter that film is prone to with repeated screenings.

That's why directors love digital cinema: it ensures that their creation will be reproduced with total fidelity at every screening.

Since 1999, DLP CinemaT has projected over 200,000 shows to more than 20 million people worldwide. The results have been overwhelmingly positive: 85 percent of viewers described the image quality they experienced as "excellent," and no fewer than 80 percent of audiences decided that, given the choice, they would prefer to see a movie digitally rather than on film.
How does DLP Cinema technology work?
1. A digital projector based on DLP CinemaT technology transfers the digitized image file onto three optical semiconductors known as Digital Micromirror Devices, or DMDs. Each of these chips is dedicated to one primary color-red, green, or blue. A DMD chip contains a rectangular array of over one million microscopic mirrors.

2. Light from the projector's lamp is reflected off the mirrors and is combined in different proportions of red, green and blue, as controlled by the image file, to create an array of different colored pixels that make up the projected image. Think of the DMD mirrors as the colored cards held up by an audience in a sports arena to create a giant image. Each person holds up a single colored card, yet when combined, these thousands of cards create a picture. If the card colors are changed, the picture changes too.

3. The DMD mirrors tilt either toward or away from the light source thousands of times per second to reflect the movie onto the screen. These images are sequentially projected onto the screen, recreating the movie in front of you with perfect clarity and a range of more than 35 trillion colors.

Source : http://www.dlp.com/dlp_cinema/dlp_cinema_digital_cinema_101.asp?bhcp=1

GOLDEN VILLAGE is in partnership with Christie Projectors which provided the CP2000 digital projector and XDC (EVS Group) which provided the server to bring you the digital format of STAR WARS EPISODE III.

About Christie
Christie is a leader in visual solutions for world-class organizations, offering diverse applications for business, entertainment, and industry. A leading innovator in film projection since 1929 and a pioneer in projection systems since 1979, Christie has established a global reputation as a total service provider and the world's single source manufacturer of a variety of display technologies and solutions. Christie offers comprehensive solutions for cinema, large audience venues, control rooms, business presentations, training facilities, 3D and Virtual Reality, simulation and education as well as industrial and government environments. Christie solutions are used in over 75,000 locations worldwide, including more than 10,000 projectors and displays networked with ChristieNETTM networking devices.

For more information, visit www.christiedigital.com

About XDC
With almost 40 people based in Liege (Belgian HQ), XDC is a new member company of EVS Group (www.evs-global.com). The Group has around 150 staff worldwide with major offices in Hong Kong and New-York. Along with assuming and expanding the international sales of CineStoreT digital cinema servers and all related activities, XDC is launching the first pan-European digital cinema network for distribution and projection. Today, XDC is able to demonstrate success in over 100 locations around the world. Thereby, it has been able to assemble unique expertise and references in the digital cinema sector. Major names in the cinema industry, from Brazil to Japan have already lauded our knowledge, ability and services. The Asia-Pacific area is an object of particular attention coordinated by EVS's Hong Kong office, which is charged with customer acquisition and after-sales-services for XDC. More info at www.xdcinema.com.

What is GVmax® Dolby® Atmos™?
Dolby® Atmos™ is a completely new platform for cinema sound. It provides maximum creative freedom for filmmakers and ensures that you will hear the soundtracks exactly as their creators intended.

Employing overhead speakers as well as surround speakers, Dolby Atmos creates realistic and natural sound experiences that envelop and involve you in the story.
  • 61.3 discreet / independent channels (67 speakers)
  • South East Asia's Widest Screen
  • Singapore's Brightest Dual- Stack 4K-resolution Projection
  • Singapore's Largest Auditorium
What is GV Collect?
GV Collect is a self-service application on AXS Stations for customers to collect their GV movie tickets booked via website. Confirmation ID and NRIC/mobile number and the actual credit card, which was used for the online booking, are required. Movie tickets will then be printed out on the spot.
Where do I find GV Collect on AXS Station?
Simply select Ticketing, followed by GV Collect, and follow the instructions displayed on the screen.
Do I need to pay extra charges for GV Collect?
Besides the usual booking fee, you DO NOT need to pay extra charges for GV Collect, however: -

If you booked through telephone or Internet, and have made payment via credit card, payment will not be required.

Do I need to go to the box office if I use GV Collect?
You do not have to go to the box office for ticket collection and payment, with the ticket printout from AXS Station, you can proceed to the cinema directly.
Where can I use GV Collect?
You can access GV Collect on any of the 830 AXS Stations islandwide anytime of the day. There is also an AXS Station located in every GV cinema location.
What happens if I forget my Confirmation ID?
Please proceed to the cinema Box Office.
Can I retrieve my movie tickets via my credit card?
After selecting the CREDIT CARD option on the main menu, just slot in the same credit card that was used for the transaction over the phone or internet and your booking details will appear on the screen. Please proceed to the cinema Box Office to retrieve your movie tickets.
What if I forget both my credit card and my Confirmation ID but just have my NRIC/mobile phone number with me?
Please proceed to the cinema box office, where our box office staff will assist you.
What happens if I get an error after typing in my Confirmation ID?
This could be due to any of the following reasons :

1. Your Confirmation ID is wrong
2. There is a system error

Please proceed to the cinema Box Office.
When can I start collecting my tickets?
You can collect your movie tickets from any AXS Station anytime after the transaction has been made via internet.
What is this all-in-one ticket from AXS Stations?
The new all-in-one ticket is a receipt cum ticket printed out from AXS Station, information of total number of tickets purchased, seat allocated will be displayed on the ticket and transaction details (only for NETS) will be printed on a single sheet. Please note that tickets purchase from AXS Station cannot be split.
What do the different film classifications mean? (G, PG, PG13, NC16, M18 and R21)

Films in Singapore are rated according to the following ratings

General (G)
Suitable for all ages.

Parental Guidance (PG)
Suitable for all, but parents should guide their young.

Parental Guidance 13 (PG13)
Suitable for persons aged 13 and above but parental guidance is advised for children below 13.

No Children under 16 (NC16)
Suitable for persons aged 16 and above.

Mature 18 (M18)
Suitable for persons aged 18 and above.

Restricted 21 (R21)
Restricted to persons aged 21 and above.

Are all the films screening in GV subtitled?

No, not all films are subtitled. Please approach our Box Office for more information on which films have subtitles.

What are the GV House Rules?

I can't find a FAQ to answer my questions, what can I do?

Please feel free to send us an email at customersvc@goldenvillage.com.sg

Recruitment

We are always looking for talented individuals to join our team. If you love the movies, enjoy working with people and have bundles of enthusiasm please contact the cinema direct (addresses given on this site) for details of job vacancies. If you are interested in management positions with Golden Village, you must have at least a year's management experience gained in a leisure, retail and or hospitality environment. We also have opportunities for maintenance and projectionists, but you must possess the necessary experience and technical background. Please contact Human Resources at:

hrdept@goldenvillage.com.sg

Or write to the following address:

Golden Village Multiplex Pte Ltd.
68 Orchard Road,
#B1-10 Plaza Singapura,
Singapore 238839.

Contact Us

Contact us at :

customersvc@goldenvillage.com.sg